Q. I'm an SSM employee with access to SLU resources, and I keep getting error messages. Why?

If you are seeing an error message stating "this site can't be reached," this is most likely due to security settings on the SSM network. To resolve the issue, please submit a ticket to SSM IT asking them to add these two URLs to their safe list: ezp.slu.edu and med-proxy.slu.edu. 

Being unable to access online library materials may also be a result of an SSM computer with the app Zscaler installed. In this case, please place a ticket either through self-service or by calling the TSC and ask them to assign the ticket to the "ZTNA Implementation Support."

If you have any additional questions, please email eResourcesHelp@slu.edu.