Q. I'm on the SSM campus, and I can't get access to SLU resources. Why not?

First, make sure you are following the access instructions found here. If you are still having problems, then it most likely is an issue with SSM network security settings.

If you are seeing an error message stating "this site can't be reached," this is most likely due to security settings on the SSM network. To resolve the issue, please submit a ticket to SSM IT asking them to add these two URLs to their safe list: ezp.slu.edu and med-proxy.slu.edu. 

Being unable to access online library materials may also be a result of an SSM computer with the app Zscaler installed. In this case, please place a ticket either through self-service or by calling the TSC and ask them to assign the ticket to the "ZTNA Implementation Support."

If you have any additional questions, please email eResourcesHelp@slu.edu.